Shipping policy

Shipping & Delivery Policy

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment is received.

Processing takes place from Monday to Friday, excluding public holidays.

2. Delivery Times

Estimated delivery time is 5 to 12 business days after dispatch.

In exceptional circumstances, delivery may take up to 30 days, depending on logistical conditions.

3. Shipping

Shipping is carried out through international logistics partners.

Unless otherwise stated, shipping is free of charge.

4. Tracking Information

Once your order has been shipped, you will receive an email with tracking details.

Please allow 1–3 days for tracking updates to appear.

5. Delivery Address

The customer is responsible for providing a complete and accurate delivery address.

We are not liable for delivery issues caused by incorrect or incomplete information.

6. Delivery Attempts and Collection

If delivery is unsuccessful, the package may:

  • be made available for collection
  • be held at a local logistics facility
  • be rescheduled for delivery

If the tracking status indicates:

  • “Available for collection”
  • “Delivery attempt failed”
  • “Held at logistics facility”

it is the customer’s responsibility to collect the shipment within the required timeframe.

7. Undelivered Shipments

If a shipment is not delivered due to:

  • incorrect address
  • refusal of delivery
  • failure to collect

and is returned to us, we reserve the right to:

  • deduct return shipping costs
  • offer reshipment at the customer’s expense

Refunds will be processed only in accordance with applicable policies.

8. Proof of Delivery

A delivery confirmed as successful by the tracking system shall be considered valid proof of delivery.

9. Delivery Delays

Delivery times may be affected by factors beyond our control, including:

  • customs clearance procedures
  • high demand periods
  • logistics disruptions

These circumstances are outside our responsibility.

10. Split Shipments

Orders may be delivered in multiple separate shipments, depending on product availability and logistics.